We are looking forward to welcoming you back to The Falstaff from 4th July 2020. Come and enjoy a stay in sunny Canterbury and take advantage of our wide open spaces, gardens, nearby beaches and nature reserves. We are regularly reviewing our opening date in line with government and public body guidelines and will keep you updated if this changes.
Our core aim is to ensure that both our staff and our guests are safe whilst in our Hotel.
Our Cancellation Policy:
In response to changing conditions, we’re committed to ensuring our guests enjoy peace of mind and flexibility. For all guests booking for any future arrival date after 4th July 2020, we will happily move your reservation or accept cancellation without charge up until 24 hours prior to arrival.
Please note that any changes to existing reservations will be subject to availability and any rate differences. This policy does not apply to travel associated with a Group booking. Please contact our Reservations Manager directly in this instance via [email protected]
Our commitment to your safety
We’re adapting our service in compliance with government regulations. The following measures will be in place and adapted according to any new government regulations:
You will notice signage in our public areas to remind guests to maintain social distancing protocols. We are taking measures to minimise contact between guests (for example separate entrance to and exit from the hotel) and we’re eliminating the need for check out at reception.
We have added to our already rigorous cleaning protocols in public areas and made them more frequent, especially all touchpoints. Handwashing for our staff is being enforced every 30 minutes. In-room touchpoints have been minimized and non-essential products, like magazines and decorative cushions have been removed.
Hand sanitation stations
Stations of hand sanitiser will be available on every floor of the hotel and throughout all public areas.
All staff will have their temperatures checked at the beginning of every shift.
Personal Protection Equipment
Face masks and gloves will be available from reception for guest use. All our staff will be fully equipped with PPE and there will be perspex screens at reception.
We’ll be offering a ‘grab and go’ breakfast for our guests delivered outside your door.
Our staff will be fully trained in all these measures before we open our doors. There will be stringent operating procedures in place if anyone (guest or staff member) starts to feel unwell whilst on the premises.
If you have any queries concerning your stay, please don’t hesitate to contact us via email here.
We hope to be able to welcome you back soon!