Last minute booking due to cancelled plans in London but they called to confirm and were so accommodating and genuinely happy to have us. The service was amazing and so attentive, food was unreal - proper Italian pizzas...

Perfect in every detail would recommend on all counts

Perfect location with parking...We stayed in two of the lovely rooms in the Annexe. There is a modern feel and boutique design to this hotel. The location was perfect as it's opposite the historic West Gate and a minute's stroll to Canterbury's shops. All staff were friendly and professional. We highly recommend their generous and tasty Afternoon Teas.

Perfect in Everyway...My husband and I have just come back from a weekend at the Falstaff and we couldn’t say enough good things about the place. First of all, the location is ideal...On arrival, we had a tourret room that had a bottle of Prosecco in an ice bucket and a bunch of flowers that the hotel had arranged for our anniversary...the customer service was just outstanding...We had such a great time and would definitely recommend this place.

We recently stayed here for 3 nights and were beyond impressed with the hotel. The Covid safety precautions throughout the hotel allowed for a comfortable stay. The room was clean and spacious. The staff were lovely and extremely helpful. Breakfast was well organised with indoor and outdoor seating available and the food was great. Overall we thoroughly enjoyed our stay and would stay again.

A wonderful afternoon tea, with fresh, very tasty finger sandwiches.
A selection of cakes & treats plus a plain & fruit scone served with plentiful amounts of strawberry jam & clotted cream. Our tea was also topped up as and when needed, perfect!!

Excellent service, felt very safe with all the Covid-19 precautions and just a lovely afternoon out! Food was amazing!

Everywhere in the hotel was spotless. Staff were lovely & nothing was too much trouble

Fabulous - cosy atmosphere. Would highly recommend afternoon tea at the Falstaff

Thank you Falstaff and staff for making my friend’s 30th birthday special. I am blown away by how accommodating you were for a pregnant woman who couldn’t have caffein or alcohol, and a vegan who wanted to enjoy afternoon tea with her friends. Smashing service! Will definitely come again!

From beginning to end the experience was amazing. Service, ambiance, food and drinks were spot on! Thank you Falstaff for a memorable afternoon.

Although we only stayed one night whilst taking a young relation back to University, we really enjoyed our time at the Falstaff. The car park was useful, the room was spacious and clean, the staff were friendly, the location was excellent, right next to the West Gate, and the breakfast was good. We would certainly go back again.

Delicious afternoon tea! The Falstaff is nearby the town centre and the cathedral, which makes it even more special.

What a lovely hotel, located near to the centre of the city but with easy parking... Our Junior Suite offered a real taste of luxury, and despite Covid restrictions the efficiency of the staff meant that we were able to reserve tables for evening cocktails and a very acceptable breakfast. I can't recommend this hotel too highly. Our visit was a delight.

Amazing Hotel with very kind and professional staff! They made my birthday very special! A box of dark chocolate truffles and a birthday card was waiting for me in the room! Will definitely go back when I visit Canterbury again

Amazing care was taken by the gentleman at the front desk, really appreciated the parking, staff were very kind and made my birthday amazing.

The short stay was excellent. The hotel is well placed for seeing Canterbury Cathedral and for visiting the area in general. The hotel itself is well prepared for these Covid times and provided good comfortable accommodation and freshly cooked breakfasts. Staff were very helpful and friendly.

Fantastic Hotel...The room was amazing...the pillows are like marshmallows so you can just wrap them round your ears...Would recommend to stay here and I'm sure we will again in the future.

...we loved this hotel and can't wait to come back...Its in an ideal location just 5 mins walk into the main town...The breakfast is exceptional and after staying in lots of hotels around the world, its definitely a 5 *, we can't wait to go back. Thankyou to all the staff!