The Falstaff Logo Book

reception

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As a member of the reception team you will welcome and look after all guests, ensuring that their stay exceeds all expectations.

You will be a team player in a caring and professional reception team.  As the first impression the Guest has of The George, you will promote the Hotel over the telephone and be able to talk knowledgeably about the Hotel’s facilities and the local area. You will take brochure and tariff enquiries and follow them up. You will act as a sales person, promoting the image of the Hotel at all times. You will check guests in and out on the computer, escort guests to their rooms and will deal with all monetary transactions on behalf of the Hotel. You will act as a communicator for all guests and internal customers. The role requires an individual who pays attention to detail and is smart, polite and courteous at all times.

Possible roles within our Front of House Department are:
– Rooms Division Manager
– Assistant Reception Manager
Receptionist
Night Porter

Complete our Job Application Form here.
Return to main jobs page.

The staff at the Falstaff are 100% committed to your safety and wellbeing. We have adopted our service in line with recent government guidelines, namely:

  • Last orders in the Bar – is currently 9.30pm, with the Bar closing at 10pm. Hotel residents may continue to enjoy drinks in their room, we would be delighted to bring drinks after this time to your room.
  • Table service – take a seat we will serve you at your table, please do not stand by the Bar. Tables can accommodate up to six guests at any one time.
  • Face masks – please use a mask when entering and moving around the property; they can be removed at the table. Staff will be wearing face masks to serve you.

Enjoy your time with us and help us make sure The Falstaff remains a safe environment for both guests and our staff. For our full COVID-19 policy, please click here.